Returns & Refunds Policy

Last updated: 01/11/2025

At Men Pills, we want you to love your purchase!
If you’re not completely satisfied, we’re here to help.

Returns

Eligibility

You can return most new, unused items within 14 days of delivery for a full refund or exchange.
To be eligible for a return:

The item must be unused and in the same condition you received it.
It must be in the original packaging.
You must provide a receipt or proof of purchase.

If you’re unsure whether your item qualifies, contact us at help@menpills.co.uk before sending it back.

Return Process

Contact Us
Email us at help@menpills.co.uk with your order number, the item(s) you wish to return, and the reason for return.
Approval & Instructions
Once your return is approved, we’ll send you return instructions and the return shipping address.
Ship the Item Back
Pack the item securely and ship it using a trackable service.
Unless the return is due to our error (e.g., defective or incorrect item), you are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we’ll notify you of the approval of your refund via email.

Approved refunds will be received within 5 working days to your original payment method..

If you haven’t received your refund after 5 working days, please check with your bank or credit card company before contacting us.

💯 Money Back Guarantee

Shopping online should feel exciting — not risky. That’s why every order you place with us is backed by our Money Back Guarantee. We want you to feel confident, secure, and happy with your purchase from the moment you click “Buy” to the moment it arrives at your door.

🛡️ Shop With Total Confidence

We carefully select and quality-check every product we sell. However, if your order doesn’t meet your expectations for any reason, we’ve got you covered. Our Money Back Guarantee ensures that your satisfaction always comes first.

If you’re not fully satisfied, simply reach out to us within 30 days of receiving your order, and we’ll help you with a refund or replacement.

🔄 Easy & Hassle-Free Returns

We believe returns should be simple and stress-free. To qualify for a refund:

The item must be returned in its original condition
The request must be made within the guarantee period
Proof of purchase is required

Once we receive and inspect the returned item, your refund will be processed promptly back to your original payment method. No hidden steps. No unnecessary delays.

📦 Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible. For faster resolution, we may request photos or brief details about the issue.

In most cases, we’ll offer:

A full refund, or
A replacement at no extra cost

Your satisfaction is our priority, and we’ll always aim to resolve issues quickly and fairly.

⭐ Why We Offer a Money Back Guarantee

We stand behind every product we sell. Our Money Back Guarantee isn’t just a policy — it’s a promise. We want you to shop with confidence, knowing that if something isn’t right, we’ll make it right.

Exchanges

To request an exchange, email help@menpills.co.uk and include your order number and photos (if applicable).

❌ Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 14 days of delivery.
We’ll arrange for a replacement or refund at no additional cost to you.

🚫 Cancellations

Orders can be cancelled if they haven’t yet been shipped.
Once your order has been dispatched, it can only be returned after delivery (see section above).

📞 Contact Us

Need help or have questions about your order? Our support team is here for you!

Email: help@menpills.co.uk
WhatsApp: during business hours
Response time: Within 24 hours

Customer service hours:
Monday – Friday: 8 AM – 8 PM (GMT)
Saturday: 9 AM – 5 PM (GMT)

Closed Sundays and public holidays